Just as our properties have won numerous awards, our executive leadership has also been recognized for industry excellence. With years of experience and a focus on our Quietly Awesome customer service experience, our leadership team brings a long-term vision to Pillar Properties.
Billy Pettit - President
Billy Pettit is responsible for the oversight of the development pipelines and asset management for Pillar Properties. Under his leadership, the company has grown to become a respected developer in the Puget Sound region. Pettit oversees the operations at all the Pillar Properties locations including The Meyden in downtown Bellevue, The Century in lower Queen Anne, The 101 in Kirkland, The Corydon in Seattle’s University District and The Lyric in the heart of Seattle’s Capitol Hill. Pillar Properties partnered with Daniels Real Estate to develop The Nolo and The Wave at Stadium Place in Seattle’s Pioneer Square and Pettit played a key role in bringing that milestone project to life. Pettit is also the leader of the strategic growth initiatives for sister company Merrill Gardens and he has been involved in over 20 development projects totaling over 3,700 units for the senior housing company.
Under Pettit’s leadership, Pillar Properties has flourished and the company has been recognized with numerous awards. Following the company’s explosive growth, Pillar Properties has been recognized three years in a row as a Fastest Growing Private Company in Washington by The Puget Sound Business Journal and it was also named one of the INC 5000 Fastest Growing Companies two years in a row. Based on team member satisfaction, the company ranked #12 in the Seattle Business Washington's 100 Best Companies to work for in 2017. Following its annual resident survey, Satisfacts ranked Pillar Properties number one in the nation for customer satisfaction two years in a row (2015, 2016). Pettit's Pillar Passions program is recognized nationwide - the winner of the Multifamily Executive Community Service Award for 2016.
Pettit was named to the Puget Sound Business Journal 40 Under 40 Class of 2017, the Urban Land Institute 40 Under 40 Class of 2016 and he received the Multi Family Executive Rising Star of the Year Award in 2013. He also serves on the Board of Directors for the Washington Multi-Family Housing Association (WMFHA).
Prior to joining the Merrill companies, Pettit was a Senior Associate at Herbert J. Sims & Company, a boutique investment bank focusing on the senior housing industry, where he worked on the private equity portfolio. Pettit also spent time working in Private Wealth Management for Merrill Lynch in Princeton, NJ. Pettit holds a B.A. in Economics from Hamilton College, and a MBA in Finance from the Foster School of Business at the University of Washington.
Diana Norbury - Senior Vice President of Multifamily Operations
Diana Norbury is responsible for Pillar Properties multifamily portfolio with a focus on operational and financial performance, talent management, operational system training, lease-up and marketing efforts and the development of company policies and procedures for all of the company’s apartment buildings in the Puget Sound region. Norbury’s passion is to provide stellar property management at Pillar Properties by combining superior talent management, technology and innovative solutions while creating the best client relations possible. She’s most proud of our team members, as she works with them to consistently achieve a Quietly Awesome experience for every resident, industry partner and team member they encounter.
Norbury brings extensive experience in the multifamily industry to her role at Pillar Properties. She was the Senior Regional Manager at Epic Asset, a locally owned and operated apartment management firm in the Puget Sound area prior to joining Pillar Properties and her experience includes offsite portfolio management of condominiums and multifamily rental communities in a number of markets throughout the U.S. Norbury holds a B.S. in Management from the Georgia Institute of Technology with a minor in Organizational Psychology and Marketing. She is also an IREM Certified Property Manager, serving on the local chapter's executive council as Director of Education as well as a national Education and Product Knowledge Committee Member.
Scott Haines - Senior Vice President of Development and Maintenance Operations
Scott Haines is responsible for the oversight of all construction and development for both Pillar Properties and sister company Merrill Gardens, a recognized leader in senior housing. Haines oversees and manages maintenance and plant operations, as well as construction related projects such as retail build-outs and new developments.
Haines developed an aggressive maintenance program for his teams throughout Pillar Properties with the goal of providing service to residents as quickly as possible. He streamlined the work order system to ensure efficient and effective maintenance repairs at each building and he is proud of the positive resident feedback the company receives as a result of his efforts. Haines is also focused on hiring the best in the business to ensure the maintenance teams provide a Quietly Awesome experience for all residents. Haines is the driving force in researching quality, long-lasting products for our properties to ensure Pillar Properties offers the best systems available for residents.
Prior to joining Pillar Properties, Haines had his own construction and maintenance company. In addition, he has worked with different government entities where he was responsible for plant and construction management for schools districts and hospitals.