Pillar Properties has an exciting full-time opportunity available for a customer service driven Resident Services Manager to join our team, at Stadium Place, our Seattle property!
Please visit Blake Rian Consulting to being the application process!
We are on the list of Seattle Business Magazine's Washington's 100 Best Companies to Work For AND the Puget Sound Business Journal roster of Washington's Best Workplaces (2018, 2019, 2020).
We are also honored to be recognized as the Family Business of the Year and we have been on the list of the Fastest Growing Private Companies in Washington State for the past six years.
Serving as the first point of contact for the property, the Resident Services Manager is responsible for assisting residents with individual and customized services and is a key player in the resident experience and life cycle. Adherence to a customer service philosophy by providing excellent customer service to Team Members and residents is paramount.
The Resident Services Manager serves as the first point of contact via email, phone and in person, for resident inquiries, general conflict management, maintenance requests, reservation questions, renewal discussions or general community needs and ensures that the appropriate team member is looped in to ensure resolution.
They play a critical role in resident event planning, social media presence, creating a unique living experience and ensuring that residents feel a connected sense of community with residents and team members.
The Resident Services Manager will maintain a constant presence and availability in the leasing office to assist residents with reservations, recommendations and deliveries; delivering a Quietly Awesome experience at all levels and every encounter on a daily basis.
SCHEDULE: Wednesday – Friday 10:00am – 7:00pm, Saturday & Sunday 9am-6pm
- High School Diploma or GED required
- Must be a self-starter, confident with software and mobile technology
- Prior experience in a sales and/or customer service environment required
- Strong communications skills, both verbal and written, and comfortable with conflict resolution
- Ability to provide exceptional customer service
- High energy, attention to detail, and a positive attitude are a must!
Pillar Properties is the place to work for people who want to learn and grow with a cutting edge company. Our focus is on providing a Quietly Awesome experience at every level for our residents and team members with our commitment to customer service and innovation. We are a growing company with opportunities for advancement and we are looking for people who are enthusiastic about helping us manage the best apartment homes in the Puget Sound area.
If you are a detail oriented, customer service oriented professional, please visit Blake Rian Consulting to being the application process!
Pillar Properties is an Equal Opportunity Employer.