Concierge
Pillar Properties has an exciting opportunity available for a Concierge to join our team at Stadium Place, our Seattle property overlooking Lumen Field!
Please email your resume to careers@pillarproperties.com to start the process!
As a Pillar Properties Concierge, you are the friendly face who welcomes residents home and greets visitors to the community.
The Concierge attends to the needs of residents to build community and enhance their daily experience. For you, it's building a remarkable relationship with someone and showing them your passion for interacting with all types of people.
This is a part-time position, working up to 24-hours per week. The schedule is Wednesday – Thursday, 9am to 1pm and Saturday – Sunday, 9am to 6pm but is subject to change based on operational needs.
Who We Are
Pillar Properties is a privately-owned family property developer, owner, and operator with a proud history of success. Our approach is unwaveringly human, treating every relationship like family. Pillar Properties is a remarkable place to build your career.
We are on the list of Seattle Business Magazine's Washington's 100 Best Companies to Work For AND the Puget Sound Business Journal roster of Washington's Best Workplaces (2018, 2019, 2020, 2021).
What You’ll Do
- Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
- Cultivate and retain cohesive relationships with residents, prospects, and vendors
- Display professional telephone etiquette and message delivery
- Accurately log resident packages, ensure timely delivery and perform package inventory audits as required
- Monitor lobby at all times as well as surveillance cameras as necessary to ensure resident safety and security
- Assist in the scheduling and completion of all amenities’ requests including guest suite reservations, amenity space reservations, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
- Walk the premises exterior and interior entry areas to ensure the highest standards are being met
What You Bring
- 1 year of experience in customer service-related field preferred
- Knowledge of Microsoft Office Suite required
- Ability to provide exceptional customer service and make concise decisions under pressure
- Experience with YARDI or property management software preferred.
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective operations for an exceptional experience to residents and visitors
- Strong communication and analytical skills with the ability to self-assess for accuracy and identify alternative scenarios
- Be organized, proactive, productive, and self-motivated, showing a positive attitude
- Ability to handle ambiguous situations, highly motivated self-starter that is comfortable working alone
- Ability to work weekends or maintain a flexible schedule
- High School Diploma or GED is required
What We Offer
- Fun, family-oriented work environment in a stable, growing company
- Diverse, equitable, and inclusive culture that creates a true sense of belonging
- Industry leading base pay plus monthly and annual performance bonuses
- Vacation and Personal Time starting at 15-days per year, plus paid company holidays
- Comprehensive medical, dental and vision, flexible spending accounts, as well as life insurance benefits
- Generous company matched 401(k)
- 20% housing discount at any Pillar Properties community
- Wellness Plan that includes $600 annual reimbursement and Fitbit (or equivalent) device reimbursement
- Cell phone reimbursements
- Paid Designations and company-sponsored training
- Opportunities for advancement and a focus on promoting from within
We are a cutting-edge company with high standards for quality. We believe that the next innovative move by Pillar can come from anywhere in the company. All voices contribute to our internal mantra of being Quietly Awesome and that drives us to Build Something Remarkable in all aspects of our business.
If you are seeking deeper connections within the industry and are passionate about helping us operate the best apartment homes in the Puget Sound area, we want to talk to you!
Please email your resume to careers@pillarproperties.com to start the process!
As part of our commitment to health and safety, all Pillar Properties employees must be fully vaccinated except as necessary to accommodate a disability or religious belief, candidates will be required to show proof of COVID-19 vaccination (e.g., a copy of a vaccine card or other similar official document confirming vaccination status) prior to their first day of employment.
Drug testing and background checks are an employment requirement.
Pillar Properties is an Equal Opportunity Employer.